At Larch Maintenance, our standard means uncompromising cleaning performance. Below is a detailed list of our performance standards.

• Dusting - A properly dusted surface is free of all dirt and dust, dust streaks, lint and cobwebs. Desks are excluded from this work.

• Plumbing Fixtures and Dispenser Cleaning - Plumbing fixtures and dispensers are clean when free of all deposits and stains so that the item is left without streaks, dust, film, odor or stains.

• Sweeping - A properly swept floor is free of all dirt, dust, grit, lint and debris except embedded dirt and grit.

• Spot Cleaning - A surface adequately spot cleaned is free of all stains, deposits and is substantially free of cleaning marks.

• Damp Mopping - A satisfactorily damp-mopped floor is without dirt, dust, marks, film, streaks, debris or standing water.

• Metal Cleaning - All cleaned metal surfaces are without deposits or tarnish and with a uniformly bright appearance. Cleaner is removed from adjacent surfaces.

• Glass Cleaning - Glass is clean when all accessible glass surfaces are without streaks, film, deposits, and stains, and has a uniformly bright appearance and adjacent surfaces have been wiped clean. 

• Scrubbing - Scrubbing is satisfactorily performed when all surfaces are without imbedded dirt, cleaning solution, film, debris, stains and marks and standing water in all areas and floor has a uniformly clean appearance. A plain water rinse must follow the scrubbing process immediately.

• Wall Cleaning - After cleaning, the surfaces of all walls, ceilings, exposed pipes and equipment will have a uniformly clean appearance, free from dirt, stains, streaks, lint and cleaning marks, painted surfaces must not be unduly damaged. Hard finish wainscot or glazed ceramic tile surfaces must be bright, free of film, streaks and deposits.

• Buffing of Floor Surfaces - All waxed and/or acrylic finished areas will be buffed sufficiently for maximum gloss, as to provide the removal of surface dirt and yield a uniform appearance.

Our professionally run cleaning company is fully committed to fulfilling your quality requirements and delivering consistent customer satisfaction. Cleaners are committed to providing customers with service of the highest possible standards and the highest level of quality. In order to meet this, we are continually improving processes, products and services, meeting and exceeding customer satisfaction at all times. The execution of the policy is the responsibility of all company employees, with bigger culpability residing with the General Manager. It is mandatory that all operative and management team recognize and accept our philosophy of quality service delivery, accepting accountability for their own yield.

Larch Maintenance has a continuing commitment to identifying key issues relating to Quality Assurance by way of the following:

• Ensure that customers’ needs and expectations are determined and fulfilled to a standard of excellence which fully satisfies their requirements.

• Communicate throughout the Company the importance of meeting customer needs and all statutory and regulatory requirements.

• Establish the Quality Policy and its objectives to maintain full compliance with CSA standards.

• Conduct periodic Management Reviews on the effectiveness and implementation of the Quality Management System in accordance with the annual CSA audit.

• Monitor processes that will lead to continual improvements; to recognize and prevent non-conformance issues.

• Ensuring the availability of resources.